This Privacy Policy explains how Sparkle Nest handles personal data when you use the website or request move-in and move-out cleaning services in Japan.
This summary highlights how to navigate the information provided in this policy.
We may collect names, contact details, property and access information, booking preferences, service scope details, condition photos if provided, payment-related records, and communications relating to the requested cleaning project. We may also process basic technical data such as device and browser information, log data, and cookie identifiers when you use the website.
We receive personal data from website forms, phone or email inquiries, booking and access confirmations, property condition reviews, payment arrangements, and follow-up communications. Some technical data is collected automatically through the website and related systems.
Cookies may include session cookies that support navigation, persistent cookies that remember settings, and similar identifiers used for basic analytics or security. These cookies help maintain site performance, reduce repeated input, and understand general usage patterns.
You may manage cookies through your browser controls and, where available, site settings. Blocking some cookies may affect form submission, session continuity, or other basic website functions.
We use personal data to respond to inquiries, review property scope, confirm access and handover timing, prepare custom quotes, schedule and carry out cleaning visits, manage payments and deposits, maintain service records, improve website reliability, and meet legal, accounting, and security obligations.
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, record management, or similar operational functions. These parties may process data only for the services they provide to us and are expected to handle it appropriately.
We may disclose personal data when required to comply with law, lawful requests, court orders, or other binding legal obligations. We may also share information to protect our rights, prevent fraud, or respond to safety concerns where permitted by law.
Subject to legal limits, you may ask us to confirm whether we hold your personal data, correct inaccurate information, delete data that is no longer needed, or object to certain processing. Some requests may be limited where we must keep records for legal, accounting, or service administration reasons.
To exercise a privacy right, send a clear request describing the data or processing issue and enough information for us to verify your identity and locate the relevant records. We may ask for additional details before acting on the request.
We retain personal data for as long as needed to manage inquiries, provide services, complete payment and recordkeeping tasks, and meet legal or operational requirements. When data is no longer needed, we delete it or anonymize it where practicable.
If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version applies from the stated effective date.
